Help

How exactly is the shop name pronounced?

• The shop name "TRVL LOVR" is pronounced as a short form of "Travel Lover".

Who is the face behind the TRVL LOVR online shop?

• The founder and visionary of the TRVL LOVR online shop is Olli Mueller , a photographer and videographer from Hanover.

What does the TRVL LOVR online shop stand for?

• The TRVL LOVR online shop stands for wanderlust, professional photographs, distinctive snapshots, atypical photographs, wanderlust, innovation and creativity.

Which products can I find here in the TRVL LOVR online shop?

• " behind acrylic glass "
  In the TRVL LOVR online shop you will find photographs behind 2mm thin acrylic glass with an all-round aluminum rail (depending on the format).
  
• " Waterproof Edition "
  There are also photographs for the bathroom, with high-quality printing on 1mm thin aluminum plate.
  
• " Vintage Wood "
  There are also photographs on real vintage wood with an original "frame".
  
• In the external fashion-on-demand online shop, items of clothing with unique photography prints, self-created designs as well as logo and slogan prints are available, take a look, right here .

Why is the 105 x 70 cm format more expensive than the 120 x 80 cm format?

• Due to its exceptional size, the 105 x 70 cm format has higher production costs compared to the larger 120 x 80 cm format.

How do I hang my photograph?

• Each photograph has an aluminum rail on the back. Smaller formats (60 x 40 cm) have a two-part aluminum rail, while larger formats have an aluminum rail all the way around.
  
• If you wish, an external, professional and specialized partner can support you.

What do the backs of the "behind acrylic glass" and "waterproof" types look like?

• A detailed view of the backs and hangings can be found in a separate PDF document, right here .

In the TRVL LOVR online shop you have various convenient and secure payment options available, including:

• PayPal:
  You can complete your order easily and securely through your PayPal account. Log in, review your order and confirm payment.
  
• Credit card:
  We accept AMEX, MasterCard, VISA and many other credit card companies.
  
• Invoice:
  When purchasing on account, you will receive an invoice in PDF format with the shipping confirmation email. Please transfer the invoice amount to the account stated on the invoice within 7 days of dispatch, stating the intended purpose.
  
• Klarna:
  With Klarna Pay over time you have the option to split your purchase into multiple payments and spread the cost. You can select Klarna as your payment method at checkout and process the payment via Klarna. For more information about Klarna payment, see our full FAQ page.
  
• Please note that the payment provider RatePAY GmbH is responsible for invoice payments and Adyen is responsible for credit card payments.
  

Your online order in the TRVL LOVR online shop is secured by the latest SSL encryption to ensure you always have the safest payment transactions.

In accordance with EU guidelines since September 14, 2019, credit card payments are now made using two-factor identification PSD2 (3D Secure). This significantly increases the security of credit card payments. When you shop in the TRVL LOVR online shop, you will be guided through the payment process as follows:

1. First enter your credit card details in the TRVL LOVR online shop.
   
2. You will then be redirected to a new website to authenticate yourself as the legitimate cardholder to your bank using two-factor identification.
   

A second factor is requested here to verify you as the cardholder, for example a code sent by your bank, your fingerprint or entering personal information such as your date of birth. The exact second factor depends on your bank.

Please note that you must activate two-factor authentication with your bank in advance to be able to make online purchases with a credit card without any problems. At TRVL LOVR and all other online retailers, the new EU payment guidelines, which offer double security, have been in force since September 14, 2019. Your bank is liable in the event of fraud with this additional security measure.

What happens to my personal data after I place my order?

• After your order, your delivery address, first name, last name and telephone number will be forwarded to the producer.

Why is my phone number forwarded?

• The telephone number is used to ensure optimal and personal delivery of your order.

Which personal data remains stored in the TRVL LOVR online shop database after my order?

• After you place your order, only your gender, your specified delivery location and your email address will be saved for marketing research purposes.

Can I correct my delivery address after ordering?

• Once an order has been completed, delivery addresses cannot be changed. Please contact customer service if this is unavoidable.

How can I make sure that I have placed my order correctly?

• After your order you will receive a confirmation email with your order number and the address you provided.

Where can I collect my order?

• You can collect your order personally at the specified address or at UPS Access Points or Deutsche Post branches.

Can I subsequently remove items from my order?

• Once the order has been confirmed, items cannot be removed. Contact customer service if this is unavoidable.

How much does shipping cost me?

• We do NOT charge shipping costs for shipping within Germany, special art packaging and insurance for your work.

How long does shipping take on average?

• The delivery time is a maximum of 10 days. Depending on the size, weight and shipping carrier, the shipping time may vary.

Which shipping options can I choose?

• You can choose between " standard shipping " and " personal pickup ":
  
  With standard shipping , we deliver your work in special art packaging to the specified address.
  
  When you pick up your order in person , you will receive a surprise gift along with your order. The pick-up date can be arranged separately.

Which shipping partners does the TRVL LOVR online shop work with?

• We will only work with certified shipping partners. These vary depending on the size of the work ordered and the country of delivery. The companies we trust include DHL, UPS, Hermes, DPD, FedEX and GLS.

Which countries does the TRVL LOVR online shop deliver to?

• If you order here, we will deliver to the delivery country you choose.

What happens if my photograph is delivered damaged?

• In case of a damaged delivery, contact customer service and send a photo as proof. You will receive an adequate replacement.

Can I return the photograph(s) I ordered?

• Yes, free returns are possible, but you must organize them yourself. Keep the box and ensure that it is securely packaged.

What happens to the returned mural(s)?

• Returned murals will be collected in the TRVL LOVR studio and there are plans to offer a leasing option with these pictures.

How much does hanging cost me?

• The private hanging service costs 150 € including the hourly rate for the fitter and travel costs.

Why was the amount (150 €) not added to the mural order ?

• The hanging service will be listed on a separate invoice as it is an external service provider.

How long does assembly take on average?

• Installation takes a maximum of 30 minutes per mural, depending on the condition of the wall.

Which local areas are covered?

• In Germany:
  Greater Hamburg, Bremen, Hanover, Frankfurt, Stuttgart, Munich, Nuremberg, Berlin, Rostock, Kiel, Düsseldorf, Cologne, Saarbrücken.
  
• In Austria:
  Greater Vienna area
  
• In Switzerland:
  Greater Zurich area

Which hanging partners does the TRVL LOVR online shop work with?

• Although there are fixed contractual partnerships, other installation companies are also contacted, which can vary depending on the order situation of the contractual partners.

In which countries does the TRVL LOVR online shop offer the private hanging service?

• Currently only in the so-called DACH region

What happens if my mural is delivered damaged?

• In case of a damaged delivery, contact customer service and send a photo as proof. You will receive an adequate replacement.

Can I return the photograph(s) I ordered?

• Yes, free returns are possible, but you must organize them yourself. Keep the box and ensure that it is securely packaged.

What happens to the returned mural(s)?

• Returned murals will be collected in the TRVL LOVR studio and there are plans to offer a leasing option with these pictures.

Can I pass on my purchased TRVL LOVR voucher?

• Yes, you can pass on your purchased TRVL LOVR voucher as it is a so-called "small bearer document". Anyone who holds the voucher in their hands can redeem it.

Can I exchange/refund a purchased TRVL LOVR voucher?

• Yes, you have a 14-day right of return after purchasing a TRVL LOVR voucher. Contact customer service to exchange or refund the voucher.

How can I redeem the TRVL LOVR voucher?

• Select photographs in the shop and put them in your shopping cart. During the order process, you can enter your voucher code in the field provided. By clicking on "redeem", the equivalent value will be deducted from the total price.

What makes the TRVL LOVR online shop so special?

• The TRVL LOVR online shop is the world's first photographer's online shop that allows you to experience unique photographs before you buy them, thanks to the latest augmented reality technology.

What exactly is the TRVL LOVR app?

• The TRVL LOVR app is an innovative application that allows you to view photographs in your home using augmented reality before purchasing.

How exactly does the TRVL LOVR app work?

• You can find step-by-step instructions in the app.

Is my camera view recorded?

• No, the app requires camera access to enable the augmented reality experience, but your camera view is not recorded.

Is your concern not included?

• Then contact our customer service by email or by phone at +49 - 175 - 56 53 918 (Mon-Sun 9 a.m. - 5 p.m.) .